Privacy Policy

At TicketRunners, your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our services, including our website, mobile app, NFC ticketing system, and in-person ticketing outlets. By using our services, you agree to this policy.

1. Information We Collect

We collect personal information to provide a seamless ticketing experience and to enhance your interactions with us.

1.1 Information You Provide Directly

• Account Details: When you sign up, we collect your name, email address, phone number, date of birth, ID number, and profile photo.
• Ticket Purchases: Payment information (processed securely through third-party payment providers) and ticket preferences.
• NFC Registration: Data linked to your NFC card, including events attended and tickets purchased.

1.2 Automatically Collected Information

• Device Information: IP address, browser type, device type, operating system, and location data.
• Usage Data: Information on how you interact with our website, app, and services.
• Event Entry Data: Scans of your NFC card at event gates for validation.

1.3 Information from Third Parties

• Data shared by event organizers, promoters, or partners to facilitate your participation in events.

2. How We Use Your Information

• Deliver Services: Process ticket purchases, manage NFC cards, and grant access to events.
• Verify Identity: Ensure ticket authenticity and prevent unauthorized entry or fraud.
• Communicate: Provide updates about your account, events, or promotional offers.
• Personalize Your Experience: Tailor recommendations and content based on your preferences.
• Analyze and Improve: Understand usage patterns to enhance our services and platform.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following situations:

3.1 With Event Organizers

• We share attendee data with event organizers to manage events, validate entries, and enforce event rules.

3.2 With Service Providers

• We work with trusted third-party vendors for payment processing, IT support, and data analysis.

3.3 Legal Compliance

• We may disclose your data when required by law, court orders, or to protect our legal rights.

3.4 Business Transfers

• In case of a merger, acquisition, or sale, your data may be transferred to the new entity.

4. Your Privacy Choices

• Access and Updates: Review or update your account information through your profile settings.
• Opt-Out of Marketing: Manage your email preferences to stop receiving promotional messages.
• Request Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
• Data Portability: Request a copy of your data in a portable format.

Contact us at Info@ticketrunners.com to exercise your rights.

5. Data Retention

We retain your information as long as necessary to provide our services or comply with legal requirements. Your NFC card data is retained to facilitate lifelong use, but inactive accounts may be archived after 24 months of inactivity.

6. Data Security

We use advanced security measures to protect your personal information, including encryption, firewalls, and secure servers. However, no method of transmission is entirely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

• Analyze website and app usage.
• Enhance your browsing experience.
• Deliver personalized content.

You can manage your cookie preferences through your browser settings.

8. Third-Party Services and Links

Our website or app may link to third-party services or content. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

9. Event Organizers' Responsibility

TicketRunners provides ticketing services only. We are not responsible for event cancellations or issues beyond the last gate managed by our staff on event day. Event organizers are fully responsible for everything inside the event venue, including security, attendee experience, and event execution.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our operations or legal requirements. Updates will be posted on our website with the “Effective Date.” Continued use of our services constitutes your agreement to the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy, please reach out to us:

• Email: Info@ticketrunners.com
• Phone: [+20-XXX-XXX-XXXX]

By using TicketRunners, you consent to the collection and use of your data as described in this Privacy Policy.